Refund policy

Damaged, defective, or incorrect items

Our products are made to order. We accept returns only if your item arrives damaged or defective, or if you receive the wrong product.

Contact vertaclub@gmail.com within 14 days of delivery. Include your order number, photos of the product, and photos of the packaging where relevant.

Before sending an item back

Please contact us first. We will review your request and provide return instructions and the return address if a return is needed. Do not send items back without contacting us.

What is not eligible

We do not accept returns or exchanges for an incorrect size chosen at checkout, color preference, change of mind, or an order placed by mistake. Please check the product Size Guide before ordering.

Replacements & refunds

We will provide a replacement or refund where appropriate for an approved damaged, defective, or incorrect order. Approved refunds are processed to the original payment method within 5–10 business days. Your bank may take additional time to post the refund.

Any shipping charges are non-refundable unless the error was ours.

Your statutory rights

This policy does not limit rights you may have under applicable law. The 14-day reporting window and made-to-order exclusions do not remove your rights concerning unshipped orders, shipping delays, or other remedies required by law. See our Shipping Policy for delayed shipments.